New Window - PPS by Internet

What is PPS

Q:	What is PPS?
A:	PPS is a 24-hour bill payment service which allows you to settle a wide range of bills simply by a tone phone or Internet anytime, anywhere, absolutely free of charge. PPS is jointly provided by EPS Company (Hong Kong) Limited 易辦事（香港）有限公司 and PCCW's subsidiary Hong Kong Telecommunications (HKT) Limited.View DEMO - PPS at a glance

Q:	Who can use PPS?
A:	Holder of an ATM card or credit card with ATM function can set up a PPS Account.

Q:	Is there any handling charge for using PPS?
A:	No, it is absolutely free of charge.

Q:	What is the cut-off time for PPS payment transaction ?
A:	Cut-off time for PPS payment transaction is 7:00p.m. from Monday to Friday except Saturday, Sunday and public holidays (Hong Kong Time). Any transactions (including transactions which are done by 'Pay Now', 'Schedule Payment' or 'Monthly Payment') made beyond the cut-off time will be processed on the next working day. Merchant may vary the fund availability of your PPS payment, please refer to the merchant's bill statement or contact the merchant for details.

Q:	If typhoon signal or rainstorm warning is hoisted, will the cut-off time for PPS payment transaction be affected ?
A:	In case of bad weather conditions (e.g. typhoon signal or rainstorm warning is hoisted), PPS cut-off time will be postponed to the next working day.

Q:	How can I access PPS to make a transaction?
A:	After setting up a PPS Account Number, a PPS Phone Password and a PPS Internet Password at the PPS Registration Terminal, you can access PPS by the following channels. By Internet - visit PPS web site at www.ppshk.com. View DEMO - How to use PPS by Internet By Phone - dial 18011 (18013 Cantonese) to register bill and then dial 18031 (18033 Cantonese) to make a payment. View DEMO - How to use PPS by Phone By Smart devices - Download “PPS on Mobile” app, or HKT eye3 Smart Communications Service please refer to "PPS on Mobile" for details. View details

Q:	Can I select same set of password for using PPS by Internet and PPS by Phone?
A:	PPS by Internet requires an 8-digit Internet Password whereas PPS by Phone needs a 5-digit Phone Password. Please note that when you register for the PPS service at the PPS Registration Terminal, you must first set up a PPS Phone Password before choosing a PPS Internet Password.

Q:	Can I use PPS outside Hong Kong?
A:	As long as you have a valid PPS Account holder and have access to IDD or Internet, you can access PPS by a tone phone or Internet wherever you are.

How to get started?

What should I do if I want to use PPS?

You have to set up a PPS Account with an ATM card or a credit card with ATM function at any PPS registration terminal. You shall choose a 5-digit PPS Phone Password and/or an 8-digit PPS Internet Password. Then, by registering your bills once by phone or Internet, you can enjoy the convenience of PPS right away. View DEMO - PPS at a glance

Where to open PPS Account?

PPS Registration Terminal is located throughout Hong Kong. Please CLICK HERE to find the one nearest to you.

Can I pay bill at the PPS Registration Terminal?

Sorry, the PPS Registration Terminal does not process payment transaction. It enables you to:

Open New PPS Account
PPS Account Enquiry & Maintenance (for existing PPS customers)
- Setup or Change Mobile Number
- Setup or Change Phone & Internet Password
- Retrieve PPS Account Number
- Re-activate your PPS Account
- Close Account

How to open a PPS Account?

Please bring your ATM card or a credit card with ATM function to a nearby PPS Registration Terminal to set up a PPS Account. View DEMO - How to open a PPS Account or read simple steps as follow:

Insert your ATM card and then remove card to proceed
Select your debit bank account
Enter your ATM PIN
Select "Open New PPS Account" from the PPS Registration Terminal
Read and accept the Terms and Conditions
Select region prefix and enter mobile phone number. Re-enter to confirm.
Enter your chosen 5 digit PPS Phone Password. Re-enter to confirm.
Enter your chosen 8 digit PPS Internet Password. Re-enter to confirm.
Take the receipt printed with your PPS Account Number

Please note that if you have not used PPS consecutively for or over 18 months, your PPS Account will be deleted automatically.

How to register or add bills?

With your PPS Account Number, you can register bill through different channels. Simple steps as follow:

Please note: For customers who have registered PPS with a Macau bank account and a Macau mobile number, it will take 3 calendar days for bill registration via Internet services of specified merchants*. In the meantime, we will contact you with the Macau mobile number maintained with PPS to follow up with the bill registration. For customer who have registered PPS with a Hong Kong Bank Account and a Macau mobile number, bill registration of specified merchants* is blocked.

PPS by Internet View DEMO

1. Login to PPS web site

2. Click "Add Bill"

3. Select Merchant by Category/Code/Name

4. Key in Bill Number

5. Input Bill Nickname (optional)

6. Enter One-time Password for selected merchants# that require Two-factor Authentication

PPS by Phone View DEMO

1. Dial 18011 (English) or 18013 (Cantonese)

2. Press "1" for bill registration

3. Key in PPS Account Number

4. Key in Merchant Code

5. Key in Bill Number

6. Enter One-time Password for specified merchants* that require Two-factor Authentication

PPS on Mobile Service

1. Select PPS App

2. Login to PPS on Mobile

3. Select "Add Bill"

4. Select Merchant by Category/Code/Name

5. Key in Bill Number and Bill Nickname (if any)

6. Select “Confirm”

7. Enter One-time Password for selected merchants# that require Two-factor Authentication

Please note: bill registration for Credit Services, Securities Broker and The Hong Kong Jockey Club will only be available via PPS by Phone, PPS by Internet via a personal computer or PPS on Mobile App with biometric login.

# All merchants excluding those in the categories of Primary or Secondary Education, Post-secondary or Specialised Education, Government or Statutory Organisation & Public Utility.

* Specified merchants include Credit Services, Securities Brokers and The Hong Kong Jockey Club.

What is the function of 'Add Bill'?

It allows you to make payment to merchants to whom you have not previously registered and included in your merchant list. This is the same function as register bill in PPS by Phone.

What is Bill Nickname?

Facilitating you to identify bill account, you can define a Bill Nickname when you add your bills. Thus, if you have 2 or more bills from the same merchant, the assigned Bill Nickname will help you to differentiate the bills easily. Bill Nickname is only applicable for PPS by Internet.

Do I need to set up Bill Nickname?

It is optional. In English web page, you can choose a maximum of 24 English characters, or in Chinese web page, a maximum of 10 Chinese characters as Bill Nickname. Afterwards, Bill Nickname will be displayed in the column of 'Bill'. Please note that Bill Nickname assigned in English web page will be shown in English web page only, and same principle applies to the Chinese version.

How to get the PPS Merchant Code?

The PPS Merchant Code is usually printed at the back of your merchant's bill. If you are using PPS by Internet, you can simply choose the merchant's name from the merchant list. (Please click here for the PPS Merchant Name and Merchant Code)

How many PPS merchants? Who are they?

Currently, we have over 900 PPS merchants covering various industries, including

Alumni or Parents & Teacher Association

Banking & Credit Card Services

Catering Services

Charity Organisation

Credit Services

Driving School

Elderly Care Services

Financial Information Services

Financial or Legal Consultancy

Fitness Center

Government or Statutory Organisation

Insurance or Pension Services

IT or Business Services

Learning or Training

Medical Services

Pay Television

Petroleum Product

Post-secondary or Specialised Education

Primary or Secondary Education

Printing Services

Professional Institution

Property Agency

Property Management

Public Utility

Retail - Computers

Retail - Electrical Appliances

Retail - Healthcare or Medical Supplies

Securities Broker

Storage

Telecommunication Services

Transportation Services

Travel Agency

Others

Download PPS Merchant List

Can the same bill be registered by more than one PPS Account?

No, each bill can only be registered by one PPS Account.

How to delete a registered bill?

By Internet - Go to "Delete Bill" page on the PPS web site and click the "Delete" button of the chosen bill^#.
By Phone - Call 18011 (18013 Cantonese) and then press '4' to delete your registered bill
By PPS on Mobile - Press " Delete Bill ", select the bill and then press "Proceed" to complete the instruction. (Please note: bill deletion for Credit Services, Securities Broker and The Hong Kong Jockey Club will only be available via PPS by Phone, PPS by Internet via a personal computer or PPS on Mobile App with biometric login).

If you have not made any payment transaction on a registered bill for 12 months after bill registration, system may delete the bill.
Note that if you delete a registered bill, its payment history and any outstanding scheduled / "Monthly Payment" instruction will also be deleted automatically.

^#Specified merchant includes The Hong Kong Jockey Club requires One-time Password.

How to make payment by PPS?

After the bill registration, you can pay bill through different channels. Simple steps as follow:

PPS by Internet View DEMO

1. Login to PPS web site

2. Select the bill from "Pay Bill"

3. Click 'Pay' button

4. Key in Payment Amount and Bill Type (if any)

5a. Pay Now, click 'Proceed' button.

5b. Schedule Payment (preset a forward bill payment for next 30 days ahead), select Payment Date, click 'Proceed' button #

5c. Monthly Payment (place a "Monthly Payment" Instruction), select Payment Date, Payment Type and Final Payment Date. Click 'Proceed' button.

6. Verify the payment instruction and click 'Pay' button, note the Payment Reference Number / Schedule Instruction Number / Monthly Instruction Number.

For Schedule Payment and "Monthly Payment" Instruction, input your name and email address for the first time set up.
Note: For selected merchants, you are required to enter a One-time Password for first-time payment on the Internet for bills registered via PPS by phone.

PPS by Phone View DEMO

1. Dial 18031 (English) or 18033 (Cantonese)

2. Key in PPS Phone Password

3. Key in PPS Merchant Code

4. Key in Bill Number and Bill Type (if any)

5. Key in Payment Amount

6. Select '1' to confirm payment now, or press '8' and key in payment date to schedule a payment up to 30 days in advance

7. Listen to the Payment Reference Number or Schedule Instruction Number

PPS on Mobile Service

1. Select PPS App

2. Login to PPS

3. Select the bill from "Pay Bill"

4. Select Bill Type (if any) and Key in Payment Amount

5. Select Payment Date (if any)

6a. If Pay Now, verify the payment instruction and press 'Pay', note the Payment Reference Number.

6b. If Schedule to pay in 30 days, select Payment Date, press 'Proceed' and note the Scheduled Instruction Number. To receive the payment notification and result, please input your name and email address for the first time set up. #

6c. Monthly Payment (place a "Monthly Payment" Instruction), select Payment Date, Payment Type and Final Payment Date. Press 'Proceed' button and note the Scheduled Instruction Number. To receive the payment notification and result, please input your name and email address for the first time set up. #

# Please note: For customers who have registered PPS with a Macau mobile phone number, it will take 3 calendar days for bill registration of Credit Services, Securities Broker and The Hong Kong Jockey Club. For schedule payment in these merchant categories, please reserve 3 days as we will contact you with the Macau mobile phone number maintained with PPS to follow up with the bill registration in the meantime. As such, if a bill registration is made on 15 September, it is recommended to schedule a bill payment on 19 September or afterwards.

What is the daily payment limit of PPS?

The daily payment limit is set by your designated bank. Please check with your designated bank for the relevant payment limit.

What is the daily payment limit and transaction count limit of each bill?

The daily payment limit and transaction count limit of each bill is set by the respective merchant. Please contact the relevant merchant directly for further information.

Does the same set of payment settings apply to all merchants?

No. Payment settings such as daily minimum or maximum payment amount, transaction count and bill type may vary, subject to the request of merchants.

What is Bill Schedule?

You can use 'Bill Schedule' service to preset a forward bill payment, the preset payment amount will be paid to the preset merchant's bill on the preset payment date.

How far ahead can I arrange a "Bill Schedule"?

You can make a bill schedule 30 calendar days ahead of time.

Can I make any amendments to the scheduled payment?

Yes, you may modify or delete any scheduled payment at "Bill Schedule" page on the PPS web site, "Bill Maintenance" on PPS on Mobile or by calling '18011' and press '8' anytime before the scheduled payment is executed.

Can I make 2 or more schedule payments for the same bill?

No. Only one scheduled payment can be set for each bill at any one time. The second scheduled payment of that bill will be rejected until the first one is executed or deleted.

Do I need to have sufficient fund in my account when I make a schedule payment?

Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

How do I know if the forward payment instruction is scheduled?

A Scheduled Instruction Number is given at the end of each completed instruction and, you can mark down or save the scheduled payment details by pressing "Save" to store the information. Or, you can check the details at "Bill Schedule" page on the PPS web site or by calling '18011' and press '8' anytime.

Will I receive a payment alert for the scheduled payment?

In order to receive our notifications, you are requested to provide your name and email address at "Account Settings" page on the PPS web site. A Payment Reminder will be sent to your email address 2 working days before the payment date.

How do I know if the scheduled payment is processed successfully on the payment date?

A Payment Advice will be sent to your email address on the payment date to inform you of the payment status. Also, you can check the "Payment History" at www.ppshk.com or by calling '18011' and press '8' after 2:00p.m. on the same day.

Monthly Payment

Q:	What is "Monthly Payment"?
A:	You can use "Monthly Payment" service to set up a monthly recurrent bill payment. You can, preset the payment amount and payment date to settle your designated bills. PPS will execute your instruction automatically from the First Payment Date until the Final Payment Date. This service is only applicable to PPS by Internet and PPS on Mobile.

Q:	How far ahead can I arrange a "Monthly Payment"?
A:	You can place a "Monthly Payment" instruction up to 24 specified months or select "until further notice".

Q:	How the different number of days is being handled for "Monthly Payment"?
A:	If the specified date does not exist, the payment will be processed on the last calendar day of that month. For example, if your recurrent payment date is 31st, the execution date in Year 2008 will be 31 Jan, 29 Feb, 31 Mar, 30 April and so on so forth.

Q:	Can I make any amendments to the scheduled "Monthly Payment"?
A:	Yes, you may modify the payment amount or final payment date via PPS by Internet or PPS on Mobile anytime before the next monthly payment instruction is executed.

Q:	Can I cancel the scheduled payment instruction?
A:	You can delete the "Monthly Payment" instruction at "Bill Schedule" in PPS by Internet or "Bill Maintenance" in PPS on Mobile before the payment execution date.

Q:	Can I place 2 or more "Monthly Payment" instructions for the same bill?
A:	No. Only one "Monthly Payment" instruction can be set for each bill.

Q:	Can I place a 30-day "Bill Schedule" and a "Monthly Payment" instruction for the same bill of the same month?
A:	Yes. You can place a "Bill Schedule" and a "Monthly Payment" instruction for the same bill of the same month.

Q:	Do I need to have sufficient fund in my account when I set up a monthly payment instruction?
A:	Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

Q:	How do I know if the "Monthly Payment" instruction is arranged?
A:	A Monthly Instruction Number is given at the end of each completed instruction. You can check the details at "Bill Schedule" -> "View/Modify Monthly Payment" page on the PPS web site anytime.

Q:	Will I receive a payment alert for the "Monthly Payment" instruction?
A:	In order to receive our notifications, you are requested to provide your name and email address at "Account Settings" page on the PPS web site. A Payment Reminder will be sent to your email address 2 working days before the payment date.

Q:	Is it guaranteed that my scheduled/monthly payments will be paid successfully after I got the "Scheduled Instruction No."/"Monthly Instruction No."?
A:	No. The "Scheduled Instruction No."/"Monthly Instruction No." only indicates that your scheduled/monthly payment instruction is setup successfully. However, you are advised to check the payment status via the "Payment History" at www.ppshk.com or Payment Advice (if you have provided your email address) on the scheduled payment day after 2:00 p.m. Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

Q:	How do I know if the "Monthly Payment" is processed successfully on the payment date?
A:	A Payment Advice will be sent to your email address on the payment date to inform you of the payment status. Also, you can check the "Payment History" at www.ppshk.com after 2:00p.m. on the same day.

Q:	Why my "Monthly Payment" instruction has been cancelled?
A:	Due to the bill maintenance by the merchant (for example, bill number has been changed or merchant has increased the minimum payment amount and etc), your payment instruction cannot be executed. In general, PPS will notify you by email when the instruction has been purged. Also, you can check the deleted payment instruction at "Bill Schedule" -> "View / Modify Monthly Payment".

Schedule TAX payment

Q:	What is offered by schedule TAX payment?
A:	You can schedule the TAX payment up to 270 calendar days ahead of time via www.ppshk.com, PPS on Mobile or by calling 18031. PPS by Internet will also allow you to set up another schedule for the 2nd TAX instalment.

Schedule TAX payment via Internet or PPS on Mobile

Q:	How do I schedule the TAX payment via Internet or PPS on Mobile?
A:	Login to PPS web site at www.ppshk.com or via PPS on Mobile and select your TAX bill at "Pay Bill" page. You can select payment date of up to 270 days in advance.

Q:	I can pay TAX in two instalments. Can I concurrently set up two schedules for TAX payment via www.ppshk.com?
A:	Yes. Please choose the appropriate payment type for "1st instalment" or "2nd instalment" when placing your instruction via www.ppshk.com.

Q:	How can I enquire the scheduled TAX payment(s)?
A:	For scheduled TAX instalment, you can enquire it at the "Bill Schedule" page on the PPS by Internet or mobile.

Q:	Will my scheduled instruction of the 2nd TAX instalment be processed monthly?
A:	No. The scheduled instruction for the 2nd TAX instalment will be only processed once.

Q:	Can I make any amendment to the scheduled TAX payment?
A:	No. Please delete the scheduled TAX payment at "Bill Schedule" page on the PPS website before the scheduled payment is executed. Then, please set up a new instruction.

Q:	Do I need to have sufficient fund in my account when I make a schedule tax payment via Internet or mobile?
A:	Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

Q:	Is it guaranteed that my scheduled TAX payments will be processed successfully after I got the "Scheduled Instruction No."/"Monthly Instruction No."?
A:	No. The "Scheduled Instruction No."/"Monthly Instruction No." only indicates that your scheduled/monthly payment instruction is setup successfully. However, you are advised to check the payment status via the "Payment History" at www.ppshk.com or Payment Advice (if you have provided your email address) on the scheduled payment day after 2:00 p.m. Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

Q:	Will I receive a payment alert for the scheduled TAX payment?
A:	In order to receive our notifications, you are requested to provide your name and email address at "Account Settings" page on the PPS web site. A Payment Reminder will be sent to your email address 2 working days before the payment date.

Q:	How do I know if the scheduled payment is processed successfully on the payment date?
A:	A Payment Advice will be sent to your email address on the payment date to inform you of the payment status. Also, you can check the "Payment History" at www.ppshk.com on the same day after 2:00p.m.

Schedule TAX payment by Phone

Q:	How do I schedule the TAX payment by Phone?
A:	Dial 18031 (English) or 18033 (Cantonese) and follow the voice prompt. You can key in payment date to schedule the TAX payment up to 270 calendar days in advance.

Q:	I can pay TAX in two instalments. Can I concurrently set up two schedules for payment by calling 18031?
A:	Only one scheduled TAX payment can be set up at any one time via PPS by Phone (18031). The second scheduled payment bill will be rejected until the first one is executed or deleted.

Q:	How can I enquire the scheduled TAX payment instruction detail?
A:	You can check the details by calling '18011' and press '8' anytime.

Q:	Can I make any amendment to the scheduled TAX payment?
A:	You can change the payment date or amount of the scheduled TAX payment by calling '18011' and press '8' before the scheduled payment is executed.

Q:	Do I need to have sufficient fund in my account when I make a schedule tax payment by phone?
A:	Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

Q:	Is it guaranteed that my scheduled TAX payments will be processed successfully after I got the "Scheduled Instruction No."?
A:	No. The "Scheduled Instruction No." only indicates that your scheduled TAX payment instruction is setup successfully. However, you are advised to check the payment status via the "Payment History" at www.ppshk.com or Payment Advice (if you have provided your email address) on the payment day. Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning).

Q:	Will I receive a payment alert for the scheduled TAX payment?
A:	In order to receive our notifications, you are requested to provide your name and email address at "Account Settings" page on the PPS web site. A Payment Reminder will be sent to your email address 2 working days before the payment date.

Q:	How do I know if the scheduled TAX payment is processed successfully on the payment date?
A:	You can check the details by calling '18011' and press '8' after 2:00p.m. on the same day. Or, you can check the "Payment History" at www.ppshk.com.

Q:	How can I enquire whether the payment is made successfully?
A:	A Payment Reference Number is given at the end of each completed and successful payment transaction. If you have any questions, please check the "Payment History" on the PPS website, or call 18011 (English) or 18013 (Cantonese) and then press '2' to enquire your last payment, or check the "Payment History" on PPS on Mobile Service

Q:	What shall I do if I make mistake during the payment process, e.g. key in the wrong amount?
A:	You can call PPS Hotline at 2311 9876 during office hours and our customer service representatives are there to help you.

Q:	Can I cancel a Payment transaction?
A:	For each successfully completed payment transaction, a Payment Reference Number will be generated and the amount will be deducted instantly from your bank account. The transaction CANNOT be cancelled. If you have any doubt about your payment, you can always login to PPS to check payment history or enquire last payment by phone.

SMS Alert

Q:	When will I receive SMS alert?
A:	PPS is required to send a mandatory SMS alert for all successful payments to the merchant categories of "Credit Services" & "Securities Broker" and also all fund transfer made to the Betting Account of The Hong Kong Jockey Club. (The SMS alert is applicable to PPS customers who have registered mobile number).

Q:	Can I receive the SMS Alert when I am aboard?
A:	It will depend on whether you have roaming service for your mobile phone number. Please contact your mobile service provider and/or mobile phone hardware supplier for details. Please contact your mobile service provider for roaming SMS charges, however PPS will not be responsible for such charges.

View Bill Service

Q:	What is PPS View Bill Service?
A:	PPS View Bill is a value-added service offered to the PPS account holder. When you have successfully registered the respective participated merchant's bill as an 'e-bill' via PPS website, you can view the bill information, such as, bill issue date, bill amount and due date in the PPS website when the 'e-Bill' is issued to you by respective participated merchant. You will be notified by email with the latest information when the e-Bill is ready for viewing.

Q:	What is the benefit of View Bill Service?
A:	PPS View Bill Service provides you the better experience to manage your bill. With such convenient service, you can view such as, bill issue date, bill amount and due date and pay bills in one central site, which saves your time.

Q:	Which merchants have participated in the PPS View Bill Service?
A:	The following merchants are available for the PPS View Bill Service: AIA International Limited (Merchant code 41) which is available for the bill of "Life Policy" (non-monthly payment mode) PCCW (Merchant code 01) which is available for the bill of "Fixed Line / eye" PCCW - Netvigator (Merchant code 74)

Q:	What should I do if I want to use PPS View Bill Service?
A:	You have to register your bill in the View Bill page through PPS website www.ppshk.com. Upon successful registration, you can simply view your e-Bill and arrange payment in View Bill page.

Q:	How to register for e-Bill in the PPS View Bill Service?
A:	Login to www.ppshk.com, select "View Bill" page and click "e-Bill Registration & Status" button. Click "Register" button next to the bill you want to register as e-Bill. Provide your personal information, which depends on the details required by respective merchant, as below: Name Email Address HKID number (only applicable for merchant required for bank verification) bill owner's information Read the important messages from the merchant and tick the box if you acknowledge, if applicable. Read the Terms and Conditions and tick the box if you acknowledge, understand and agree all the details.

Q:	How long does it take to register for the e-Bill?
A:	Normally, the e-Bill registration process may take up to 4 working days. You may login to www.ppshk.com to check your e-Bill registration status. "Registered" will be shown if successfully registered. You will also receive an email notification (it will be sent to the email address that you have registered in the "Account Setting" page) for notifying the result of your e-Bill registration.

Q:	Why do you need my personal information for e-Bill registration in using the PPS View Bill Service?
A:	Personal information is essential in processing your e-Bill registration request, as the merchant needs to verify the bill owner information before releasing your relevant e-Bill for you through PPS website in order to enjoy View Bill Service.

Q:	If my PPS Account is linked to a corporate bank account, how to fill in its name as only 50 characters are available in the "Name Field"?
A:	PPS View Bill Service is not applicable to non-personal bank account. You may use other personal account which is linked up with PPS in order to enjoy the Service.

Q:	How to view e-Bill?
A:	Please login to www.ppshk.com and click "View Bill" page to check your e-Bill information. You will also receive an email notification (it will be sent to the email address that you have registered in the "Account Setting" page) upon the arrival of your latest bill.

Q:	How to make payment to an e-Bill?
A:	Please login to www.ppshk.com and select "View Bill" page, then click the "Pay" button of the e-Bill, PPS will use the due date as the scheduled payment date to ensure your payment is timely settled. You can also select "Pay Now" or preset another scheduled payment date.

Q:	How to deregister an e-Bill from PPS View Bill Service?
A:	Login to www.ppshk.com Select "View Bill" page Click "e-Bill Registration & Status" button Click the hyperlink at the end of the "e-Bill Registration & Status" page to deregister that e-Bill Click "Delete" button next to the e-bill you want to deregister

Provide Personal Information

Q:	Why do I need to provide personal information to PPS?
A:	As request by the specific merchants, you will need to provide the merchant with certain personal information via PPS for identity verification purpose. If you have registered bills that required the collection of your personal information, we will prompt a message to you before you pay the bill or after you log in your PPS account. If you have not provided the required personal information, you may not be able to make bill payments to this merchant via PPS in the future. The specific merchants include the merchants of Insurance or Pension Services, Securities Broker and eIPO

Q:	Which merchant would require me to complete identity verification?
A:	You can check the latest specific merchants at PPS by Internet or PPS on mobile. After login, click "Bill Registration" and then browse the merchant categories. The specific merchants require identity verification will be marked with a "tick" before their names.

Q:	If I refuse to provide the required personal information, can I still pay specific merchants' * bill via PPS?
A:	It depends on the requirements of each merchant. Please contact the merchant that you would like to make payment to or read our on-screen message during your payment. For Computershare White Form eIPO Service, you can still proceed to use PPS to make your eIPO application payment if you do not provide the required personal information.

Q:	I am a PPS by Phone user and have not yet obtained my internet password. Can I provide my personal information by using PPS by Internet to the merchant(s) for the purpose of identity verification?
A:	Yes. For PPS by Phone user, please visit www.ppshk.com (desktop mode) and select "login", then select "PPS by Phone Users please press HERE to perform identity verification". After entered your PPS Account Number and registered mobile number, a One-time Password will be sent to your registered mobile number via SMS to verify your identity during the login process. Then you can follow the instructions on the screen to provide personal information to PPS.

Q:	How to provide my personal information to PPS?
A:	Depending on your debit bank account, you can provide your personal information by the following ways. Bank Verification: Press "Provide personal information" button in the "Account Settings" page after login PPS via PPS by Internet or PPS on Mobile. Followed the instruction provided to enter a dedicated page, you need to input your English Full Name and HKID card number for verification by the debit bank and input One-time Password to confirm. Email address is used for result notification. The whole process is completed after you received the result via email. Scan HKID: Press "Provide personal information" button in the "Account Settings" page after login PPS via PPS by Internet or PPS on Mobile. Followed the instruction provided, use your mobile device to start scanning your HKID card. Place the front face up of your HKID card on the table. You can make sure clear front face of your HKID card image shown in the frame and then press the button to scan the HKID card. After the image is clearly captured, press "Submit" to upload the image and system will verify and collect your English Full Name. After confirmed your verification result then input One-time Password to confirm. The whole process is completed after you received the result via email.

Q:	How long does it take to process the required personal information provided?
A:	If you have successfully provided your personal information required for identity verification, the processing result will be delivered to you within 2 days* via email. If your identity verification process is completed, you can log in to ppshk.com and your status of providing personal information next to the English Full Name in "General Settings" will be updated as "Completed". * Cut-off time for processing your personal information: Daily at 3pm For submission made before the cut-off time, we will process your request on the same day. For submission made after the cut-off time, we will process your request on the next day.

Q:	Can I make amendments to my personal information that submitted previously?
A:	Yes. After you have successfully provided the required personal information and received the processing result, you can re-perform the "Provide personal information" process again to provide the correct personal information.

Q:	How to check my status of providing personal information in PPS?
A:	You can go to "Edit Account Settings" in "Account Settings" page after login to PPS by Internet or PPS on Mobile. Personal information status will be shown next to English Full Name field. "Incomplete" means you have not provided the required personal information to PPS for identity verification purpose. "In progress" means the required personal information has been submitted and is being processed. "Completed" means the providing personal information process is completed.

Q:	Can I remove my English Name provided to PPS?
A:	Yes. You need to delete all the bills issued by the specific merchants, then go to "Account Settings" page and then select "Edit Account Settings" to amend or erase your English Full Name. Your personal information status will be updated as "Incomplete".

Q:	If I apply IPO shares via Computershare White Form eIPO service and make payment using single PPS account, will I still be receiving refund monies in the form of e-Refund payment instructions (If my application is rejected, not accepted or accepted in part only, or if the Public Offer Price as finally determined is less than the maximum Public Offer Price per Offer Share)?
A:	If you have completed identity verification, received the confirmation email, and then pay the application monies from a single PPS bank account, any refund monies will be sent to that PPS bank account in the form of e-Refund payment instructions. If you have not completed identity verification, or you have completed identity verification but have not received the confirmation email before making payment for the application monies, your refund monies may be sent to the address specified in your application instructions in the form of refund cheque(s) by ordinary post and at your own risk.

Change and Authenticate Email Address

Q:	Why it is necessary to authenticate the registered email address in my PPS Account?
A:	PPS customers are recommended to authenticate their email addresses. Upon successful email authentication, additional online services will also be enabled, such as the ability to change your registered mobile number and reset your PPS internet password. Overall, the authentication process will not only enhance security but will also enrich the convenience of your PPS experience.

Q:	How does PPS authenticate the email address in my PPS Account?
A:	After you have submitted the request for email registration and or authentication, PPS will send an email with a One-Time authentication link to your specified email address. Please follow the instructions therein and complete “Two-factor Authentication” with your registered mobile number to successfully authenticate your email address.

Q:	What should I do, if I did not receive the above mentioned email with the One-Time authentication link?
A:	If you could not receive the email, please make sure you have entered the correct email address and check your spam or junk mail folder. Should the problem persist, please contact PPS hotline at 2311 9876 for assistance.

Q:	I did not register any mobile number in my PPS Account, can I perform email address authentication?
A:	No. If your PPS Account does not have a registered mobile phone number, PPS is unable to deliver the One-Time Password to you for "Two-factor Authentication". In this case, please first bring along your ATM card or a credit card with ATM function to any PPS Registration Terminal, choose "Setup or Change Mobile Number" function to register your mobile phone number.

Q:	I cannot receive the SMS with One-Time Password from PPS, can I use another way to receive One-Time Password for email address authentication?
A:	No. PPS will only send One-Time Passwords to your registered mobile phone number via SMS for verification purposes. If you are unable to receive these SMS from PPS, please check your device settings and network connectivity, then attempt the email address authentication process again.

Q:	My registered email address is no longer valid, can I change to another email address in my PPS Account?
A:	Yes. You can change the registered email address via PPS by Internet or PPS on Mobile App. Please login your PPS Account and choose "Account Settings", then select "Edit Settings" followed by "Change" next to your email address and follow the instructions to update and authenticate your new email address.

Q:	I have completed the email authentication process, but I still cannot change my registered mobile number via PPS by Internet and PPS on Mobile App. What should I do ?
A:	After your email address has been authenticated, the change mobile number function will be enabled in an hour. Please try again after an hour.

Problems in using PPS

Q:	What can I do if I forgot my PPS Account Number?
A:	Please bring along your ATM card and go to any PPS Registration Terminal to retrieve your PPS Account Number by using the ''Retrieve PPS Account Number' function.

Q:	What can I do if I forget my PPS Phone Password?
A:	Please bring along your ATM card or credit card with ATM function and go to any PPS Registration Terminal to change the PPS Phone Password by using 'Setup or Change Phone & Internet Password' function.

Q:	What can I do if I forget my PPS Internet Password?
A:	If your email address has been authenticated in your PPS Account, you can reset your Internet Password via PPS By Internet or PPS on Mobile App. Please choose "Forget your PPS Password" on the login page, then choose "Reset Password" and follow the instruction to reset your new PPS Internet Password. If you have yet to authenticate your email address with PPS, please bring along your ATM card or credit card with ATM function and go to any PPS Registration Terminal to change the new PPS Internet Password by using 'Setup or Change Phone & Internet Password' function. Note: If you have already enabled Biometric ID login in PPS on Mobile App, please reset your Biometric ID after password is changed.

Q:	If I close my bank account, can I still use the PPS Account registered with that bank account?
A:	The PPS Account will be invalid.

Q:	Can I transfer the registered bills from my old card to the new card if my ATM card has been replaced?
A:	You can bring along your new ATM card to the PPS Registration Terminal and perform the "Open New PPS Account" function with the same PPS withdrawal bank account. Our system will then be updated with the details of your replaced ATM card. You may also contact our hotline at 2311 9876 or card issuing bank for details. You will be given the same PPS Account Number and have no need to re-register the bills.

Q:	How to update the PPS Account if my debit account for PPS has been changed?
A:	Only ONE bank account for debit is allowed to be attached to each PPS Account at any time. If you want to change the bank account for debit, please go to our PPS Registration Terminal to "Delete" original PPS Account and then "Open" a new PPS Account using your new bank account. Upon completion, please remember to add the bills at your old PPS Account to your new PPS account before you make payments again. Please refer to "How to open a PPS Account?"

Q:	If my withdrawal bank account will be cancelled, what should I do in order to enjoy the PPS service again?
A:	You may choose to follow Method 1: to cancel the current PPS account and open a new PPS account which is linked up with a new bank account. Or Method 2: to keep the current PPS account and open a new PPS account which is linked up with a new bank account. Method 1: Please note that once your current PPS account is cancelled, all the bill registration and payment history under your current PPS account will be cancelled. If you would like to record down the bill registration detail and payment history before the cancellation, please login PPS website www.ppshk.com or call 18011 (English)/18013(Chinese). Afterwards, please bring your bank card which is linked up with your current PPS account to a nearby PPS Registration Terminal to "Delete" the current PPS Account and then "Open" a new PPS Account using your new bank card which is linked up with a new bank account. Insert your ATM card and then remove card to proceed Select your debit bank account Enter your ATM PIN Select “PPS Account Enquiry & Maintenance” > “Other Service” > "Close Account" from the PPS Registration Terminal Take the receipt printed to confirm the status Upon completion, please remember to add the bills (which was registered under the cancelled PPS Account) to your new PPS account before you make payments again. Please refer to "How to open a PPS Account?" Method 2: If you would like to keep the current PPS account, you may open a new PPS account which is linked up with a new bank account. You may need to delete the bill registration under your current PPS account (Please refer to "How to delete a registered bill?") and then add it to the new PPS account in order to pay the bill via your new PPS account. Please note that if you have not used the PPS account consecutively for or over 18 months, your PPS Account will be deleted automatically. Please refer to "How to open a PPS Account?"

Q:	If I don't want to receive any PPS promotional material, what should I do?
A:	You may login ppshk.com and enter "Account Settings" page. select "Edit Settings" and choose "Not Accept" next to "Receive Promotional Material".

General Reject Code Reason

For general reject code reason, please refer to the following table for reference:-

Reject Code	Reasons	Action
415 - Refer to Bank#	Your bank card which is linked up with your PPS account has been reported loss or renewed. Or, you may check with your card issuing bank for reason.	Please bring along the activated bank card and reactivate your PPS Account by choosing the same PPS withdrawal bank account at our PPS Registration Terminal, select the "PPS Account Enquiry & Maintenance" function followed by "Re-activate your PPS Account" and input a NEW PPS internet password.
417 - Invalid Account#	Your bank account which is linked up with your PPS account was cancelled. Or, your bank card (not bank account) which was accessible to your bank account you used to open your PPS account was cancelled.	Please open a new PPS Account at our PPS Registration Terminal. All the bills registered in the old PPS account have to be registered again with the new PPS account. Or, if it is related to the cancellation of your bank card, please bring along a valid bank card (which is linked up with your PPS account), and reactivate your PPS Account using the "Open New PPS Account" function, choose the same PPS withdrawal bank account at our PPS Registration Terminal , and input a NEW PPS internet password.
419 - Card Expired#	Your bank card which is linked up with your PPS account was expired.	Please bring along the replacement card and reactivate your PPS Account using the "Open New PPS Account" function at our PPS Registration Terminal. To reuse the existing PPS account, please choose the same PPS withdrawal bank account through our PPS Registration Terminal and input a NEW PPS internet password.
422 - Refer Bank for Reason#	Your bank account information was updated recently Or, your bank card which is linked up with your PPS account was renewed or replaced. Or, you may check with your card issuing bank for reason.	Please bring along a valid bank card and reactivate your PPS Account using the "Open New PPS Account" function at our PPS Registration Terminal. To use the existing PPS account, please choose the same PPS withdrawal bank account and input a NEW PPS internet password.
424 - PIN Retry Exceeded#	Your ATM password of the bank card which is linked up with your PPS account was revoked due to repetitive input error	Please reactivate your PPS account after you reset the ATM password at the bank by bringing along a valid bank card to our PPS Registration Terminal, choose the same PPS withdrawal bank account, use the "Open New PPS Account" function and input a NEW PPS internet password.
505 - Scheduled Payment Instruction Reject	Only one scheduled payment instruction can be set for each bill at any one time. The second scheduled payment instruction of that bill will be rejected until the first one is executed or deleted.	Please preset the next scheduled payment instruction for the same bill after the first scheduled payment instruction has been executed or deleted.
548 - Internet Password not match	PPS Internet Password is invalid or used before.	Please use a NEW PPS Internet Password.
573 - Bill Registration Reject	This number you entered has already been registered in your PPS account before.	No re-registration is required. Please arrange bill payment directly. For enquiry: Phone Enquiry Please call 18011 to press "3" for checking the registered bill. Internet Enquiry Please login www.ppshk.com to select "Pay Bill" page for checking the registered bill.
584 - Account not found	PPS account inputted is not exists. Inactive PPS account for over 18 months may be deleted automatically.	Please bring along a bank card with ATM function and open a new PPS Account using the "Open New PPS Account" function through our PPS Registration Terminal.
605 - Bill Registration Reject	This number you entered has been registered in another PPS account before.	Please delete the registration from previous PPS account before re-register it in this PPS account. Delete Registered bill Please refer to FAQ "How to delete a registered bill".

Remarks:

# If your ATM chip card is not yet activated, debit Bank may temporarily suspend the PPS service. Please note that some Banks will require cardholders to activate the Bank card within a certain period of time in order to retain payment services linked. To reactivate the PPS service, please bring along the activated Bank card and update your PPS Account at one of our PPS Registration Terminals (please refer to column 3 of the above table for detailed action steps).

PPS Account linked up with Dah Sing Bank

The following questions and answers are only applicable to PPS Account linked up with Dah Sing Bank.

Q:	After Dah Sing Bank completed their core system upgrade on 8 April 2023, how does it affect my PPS Account?
A:	If you have a PPS Account linked up with Dah Sing Bank, you can still make bill payments through PPS as usual. However, you will be unable to use the NEW ATM card issued by Dah Sing Bank after 8 April 2023 (hereafter referred as "new ATM card") to perform the following functions on PPS Registration Terminals on behalf of your existing PPS account: PPS Account Enquiry & Maintenance Setup or Change Mobile Number Setup or Change Phone & Internet Password Retrieve PPS Account Number Re-activate your PPS Account Close Account Please note that if you do not need to use the mentioned PPS Registration Terminal services above, you can still make PPS payments with your existing PPS account as usual.

Q:	Are all PPS Accounts linked up with Dah Sing Bank affected?
A:	No. You are only affected if you have opened a PPS account with an old Dah Sing Bank ATM card issued before 8 April 2023 AND you needed to use your new ATM card to perform the above mentioned services at our PPS Registration Terminals.

Q:	What should I do if I want to use the services at PPS Registration Terminal?
A:	If you need to make use of the services available at our PPS Registration Terminals, please bring along your new ATM card to our PPS Registration Terminals and open a brand new PPS account. Throughout this process, PPS system will allocate a new PPS account number for you. Afterwards, you will need to delete all registered bills in your existing PPS account and re-register them to your NEW PPS account in order to make payments again. If you are unable to login to your existing PPS account (due to forget password or PPS account number etc.), please call our hotline on 23119876, our customer service officers will provide assistance.

Q:	In the past, whenever the bank issued a new ATM/credit card to me, I am required to pay a visit to the PPS Registration Terminal to reactivate my PPS account. After I receive the new ATM card from Dah Sing Bank, am I also required to do the same?
A:	If you have previously opened a PPS account with a Dah Sing Bank ATM card issued before 8 April 2023, after you have received your new ATM card, you are not required to reactivate your PPS account through the PPS Registration Terminal. You would still be able to make PPS payments as usual.

Access PPS by Internet

Q:	Can I apply to be a PPS Account holder by Internet?
A:	No, you have to apply to be a PPS Account holder at a PPS Registration Terminal located throughout Hong Kong. View DEMO - How to open a PPS Account

Q:	Can I choose my own PPS Account Name?
A:	Yes. For your convenience in using PPS, you can set up your preferred PPS Account Name. Each user's PPS Account Number must be unique.

Q:	How can I set up my own PPS Account Name?
A:	Firstly, login www.ppshk.com with your 8-digit PPS Account Number and then, select "Setup / Change PPS Account Name" at "Account Settings". Your personalized PPS Account Name must be from 8 to 40 alphanumeric characters including space (special characters and leading/trailing space are not allowed).

Q:	Do I need to setup my own PPS Account Name?
A:	It is optional and you may either login with your 8-digit PPS Account Number or personalized PPS Account Name at your own choice.

Q:	Can the PPS Account Name be the same as the 8-digit PPS Account Number?
A:	No. The two sets of identification cannot be the same.

Q:	Can I change the PPS Account Name?
A:	Yes. PPS Account Name is your own identification. Please login www.ppshk.com and select "Setup/Change PPS Account Name" at "Account Settings" to modify your current PPS Account Name.

Q:	What if I forget my PPS Account Name?
A:	Please login with your 8-digit PPS Account Number and modify your preferred PPS Account Name at "Account Settings".

Q:	How to set up a PPS Internet Password?
A:	Please bring along your ATM card to a nearby PPS Registration Terminal. If you are a new PPS user, select "Open New PPS Account" and follow instructions. Please note that when you register for the PPS service at the PPS Registration Terminal, you must first set up a PPS Phone Password before choosing a PPS Internet Password. If you are an existing PPS user, select "Setup or Change Phone & Internet Password" and follow instructions. View DEMO - How to set up PPS Internet Password Note: If you have already enabled Biometric ID login in PPS App, please setup your Biometric ID again after password change.

Q:	What is the length of the PPS Internet Password? Can I change it?
A:	The PPS Internet Password is 8-digit when you initially set up at the Registration Terminal. Afterwards, you can click the "Change PPS Internet Password" function in Account Settings after login to PPS web site and change it to an 8-28 characters password, with at least three out of four listed character sets: Alphabetical character upper case/ Alphabetical character lower case/ Numeric characters/ Special characters [only accept (@), (_), (-), (') and (.)]. You are requested to enter the One-time Password sent via SMS to your mobile phone to confirm the transaction. To create/ change Password, please follow the tips below: Select a password which is difficult to guess. Create your password with at least three out of four listed character sets: Alphabetical character upper case/ Alphabetical character lower case/ Numeric characters/ Special characters [only accept (@), (_), (-), (') and (.)]. Avoid using repetitive or consecutive digits in your password. Do not associate your PPS password with anything personal such as your Login ID, birth dates, names, phone numbers or other familiar words. Do not use those login ID and passwords that have been used in other Internet services. To protect your password, we strongly recommend that you Change your password on a regular basis. Never share the password with anyone, or tell anyone about your password. To prevent others from reading and using your password, never write it down. Check the last logon time-stamp each time when you log on. If you suspect your PPS Phone/Internet password has become known by someone else, you should change it immediately. Contact PPS Customer Service immediately if you suspect any unusual or unauthorized access to your PPS account. Avoid using the 'AutoFill' function of the browser for storing your PPS Account Number or PPS Account Name and PPS Internet Password Note: If you have already enabled Biometric ID login in PPS App, please setup your Biometric ID again after password change.

Q:	What shall I do if I forget my PPS Internet Password?
A:	If your email address has been authenticated in your PPS Account, you can reset your Internet Password via PPS By Internet or PPS on Mobile App. Please choose "Forget your PPS Password" on the login page, then choose "Reset Password" and follow the instruction to reset your new PPS Internet Password. If you have yet to authenticate your email address with PPS, please bring along your ATM card or credit card with ATM function and go to any PPS Registration Terminal to change the new PPS Internet Password by using 'Setup or Change Phone & Internet Password' function. Note: If you have already enabled Biometric ID login in PPS on Mobile App, please reset your Biometric ID after password is changed.

Q:	Do I need to use PPS Phone Password for transactions over the Internet?
A:	No. The 5-digit PPS Phone Password is for PPS by Phone. However, before you choose a PPS Internet Password, you must first set up the PPS Phone Password as it serves as your registration for the PPS service.

Q:	Can I exit PPS By Internet by simply clicking the browser-closing button at the top right-hand corner?
A:	We strongly recommend you to click the "Logoff" button at the top right-hand corner to exit the service. This is the only way to guarantee your account to be appropriately logged off.

System Requirements

Q:	Please CLICK HERE for details on system requirements.

Privacy and Security

Q:	Is PPS by Internet secure?
A:	We adopt industry security technology and practices to safeguard your account from any unauthorized access: Authentication PPS Two-factor Authentication uses two different types of information to verify your identity: First protection: You are required to enter your PPS Account Number or PPS Account Name and PPS Internet Password to authenticate your identity. Concurrent logins are not allowed, if you have logged in using other devices, the previous login will be disconnected. Additional protection: PPS will send a One-time Password (OTP) via SMS to your mobile phone when you register or pay bills with selected merchants. You are requested to enter the OTP to confirm the transaction. Transport Layer Security (TLS) 256-bit encryption '256-bit TLS' is an international adopted standard to ensure the flow of information between you and PPS is under secure protection. The information is encrypted (changed to a code, which cannot be read) before transmission. Only an authorized receiver with appropriate software can unlock the code, changing it back to the original readable information. Therefore, the communication between you and us can be maintained in high confidentiality and integrity. Firewall A firewall is set up to help prevent unauthorized access by hackers. Time-out Function To help prevent unauthorized access, PPS will automatically be disconnected after the service is idle for a certain period of time. Maximum Attempts for Login / One-time Password Your account will be suspended if you enter an incorrect PPS Internet Password or One-time Password consecutively for a number of times. Login Trail Your last login details will be displayed on PPS for your verification and easy trail. reCAPTCHA verification code You may be required to input a verification code when you login to PPS by Internet for preventing fraudulent and abusive online behaviors.
Q:	Why do I keep on getting pop-up message alerts when entering or leaving PPS web site?
A:	PPS web site is highly secured. These pop-up messages serve as alerts whenever you enter or leave the secured webpage.

Q:	Can I conduct my transactions at public places such as a cyber cafe?
A:	We would recommend you not to carry out any bill payment transaction in places where Internet services are available to the public. It is very difficult to ensure these public accessible PCs are free of tampering which can capture your personal / account information. Please make sure you clear the browser memory cache before leaving should you have to conduct transactions on a public accessible PC.

Q:	How can I be certain that I am really connected to the true PPS web site and not a fake web server?
A:	In addition to the encrypted message during transfer, the TLS technology also provides authentication by using a digital certification to ensure the server is really the one who claims to be. We urge you to check the information by double click the "lock" icon and verify that the certificate is valid and is issued to www.ppshk.com.

Two-factor Authentication

Q:	What is the purpose for PPS launching Two-factor Authentication for payment?
A:	Transaction security is our main concern. In order to protect you from various forms of Internet frauds such as fake e-mail and website, keystroke logging, Trojan horse, backend monitoring and screen capture, etc., PPS has launched Two-factor Authentication to provide a more secure and reliable system for transactions over the Internet.

Q:	What is Two-factor Authentication?
A:	PPS Two-factor Authentication uses two different types of information to verify your identity. First protection (One-factor authentication): PPS by Internet: Login PPS website with PPS Account Number/Account Name and PPS Internet Password for authentication; or PPS by Phone: Input PPS Account Number during bill registration; Input Phone Password during bill payment for authentication. Additional protection (Two-factor Authentication): PPS by Internet: PPS will send a One-time Password (OTP) via SMS to your mobile phone when you register bills with selected merchants^#. You are requested to enter the OTP to confirm the transaction. PPS by Phone: PPS will send a One-time Password (OTP) via SMS to your mobile phone when you register bills with specified merchants. You are requested to enter the OTP to confirm the transaction. #All merchants excluding those in the categories of Primary or Secondary Education, Post-secondary or Specialised Education, Government or Statutory Organisation & Public Utility. Specified merchants include Credit Services, Securities Brokers and The Hong Kong Jockey Club.

Q:	What should I be aware of before using Two-factor Authentication for payment?
A:	To enjoy the benefit of Two-factor Authentication for payment, you should firstly register your Hong Kong mobile phone number in the PPS system. Keep your mobile phone in a safe place and make sure it is switched on with SMS enabled and sufficient memory to receive the OTP. Note: please note that delivery of SMS messages requires support from mobile service provider. PPS shall not be liable for any damage, cost, expense or loss resulted from interference, delay or non-delivery of SMS messages caused by equipment failure or network problem of mobile service providers and the related technical support companies.

Q:	Will I be charged for using Two-factor Authentication for payment?
A:	PPS will not charge you for using Two-factor Authentication for transactions, however the OTP will be sent to your mobile phone via SMS. Please contact your mobile service provider for SMS charges.

Q:	Can I apply for exemption of using Two-factor Authentication for payment?
A:	No. In order to protect you from various forms of Internet frauds such as fake e-mail and website, keystroke logging, Trojan horse, backend monitoring and screen capture, etc., PPS has launched Two-factor Authentication for payment to provide a more secure and reliable system for online payment.

One-time Password (OTP)

Q:	What is One-time Password (OTP)?
A:	One-time password (OTP) is a 6-digit number for single use. PPS will send this OTP to your registered mobile number via SMS to verify your identity. Each OTP is only valid for the respective transaction within a short time.

Q:	What PPS services require an One-time Password?
A:	OTP is required for the following services on PPS: bill registration for selected merchants^# or specified merchants* first-time bill payment for selected PPS merchants^# via PPS by Internet or PPS on Mobile App for bills registered via PPS phone channel bill deletion of The Hong Kong Jockey Club change PPS Internet password application for AlipayHK Registration Code on PPS on Mobile App biometric login setup on PPS on Mobile App ^#All merchants excluding those in the categories of Primary or Secondary Education, Post-secondary or Specialised Education, Government or Statutory Organisation & Public Utility. * Specified merchants include Credit Services, Securities Brokers and The Hong Kong Jockey Club.

Q:	How to obtain the One-time Password?
A:	Before you proceed with your transaction, PPS will prompt you to enter a 6-digit OTP and send the OTP via SMS to your mobile phone number registered in our system. With effect from 30 October 2011, SMS for OTP originating by PPS will be sent to your mobile phone number registered via PPS registration terminal. This OTP will not be forwarded to other phone number even though you have enabled "SMS Forwarding" service provided by mobile phone service providers in Hong Kong.

Q:	What if my One-time Password is not accepted by the system?
A:	Each OTP is valid only for the respective transaction within a short time, therefore it may not be accepted by the system after the time limit and an error message will be displayed. You can repeat the procedure and PPS will send another OTP to you via SMS to confirm the transaction.

Q:	Can I receive the One-time Password when I am aboard?
A:	It will depend on whether you have roaming service for your mobile phone number. Please contact your mobile service provider and/or mobile phone hardware supplier for details. Please contact your mobile service provider for roaming SMS charges, however PPS will not be responsible for such charges.

Mobile Phone Number

Q:	How to register/ change the mobile phone number?
A:	Register Mobile Phone Number: Via PPS Registration Terminal Please bring along your ATM card or a credit card with ATM function to any PPS Registration Terminal, choose "Setup or Change Mobile Number" function to register the mobile phone number. For details, please click here. PPS Registration Terminals are located at designated Circle K Convenience Stores and HKT Service Centers. Please click here for the list of terminal locations. Change Mobile Phone Number: Via PPS Registration Terminal Please bring along your ATM card or a credit card with ATM function to any PPS Registration Terminal, choose "Setup or Change Mobile Number" function to change the mobile phone number. For details, please click here. PPS Registration Terminals are located at designated Circle K Convenience Stores and HKT Service Centers. Please click here for the list of terminal locations. Via PPS by Internet or PPS on Mobile App If your email address has been authenticated in your PPS Account, you can change your mobile number via PPS by Internet or PPS on Mobile App. After login your PPS Account, go to "Account Settings", select "Edit Settings" and then choose "Change" next to the "Mobile Phone Number". Then, follow the instructions to change your mobile number.
Q:	What if my mobile phone is lost?
A:	You should report to your mobile service provider immediately. You may also change the mobile phone number, if necessary.

Q:	What if my mobile phone number has been changed? Will it be effective immediately?
A:	Via PPS Registration Terminal Please bring along your ATM card or a credit card with ATM function to any PPS Registration Terminal, choose "Setup or Change Mobile Number" function to change the mobile phone number. For details, please click here. Via PPS by Internet or PPS on Mobile App If your email address has been authenticated in your PPS Account, you can change your mobile number via PPS by Internet or PPS on Mobile App. After login your PPS Account, go to "Account Settings", select "Edit Settings" and then choose "Change" next to the "Mobile Phone Number". Then, follow the instructions to change your mobile number. Your new mobile phone number will be effective immediately.

Trouble shooting

Q:	I tried to login PPS but there is no response or "Error on Page" appears at the bottom left corner of the screen. What should I do?
A:	Please click here to check the compatibility of your computer and browser with PPS by Internet.

Q:	What if my PC crashes or I get disconnected from Internet unintentionally or change to another website during payment transaction processing? How will I know that my payment transaction has been executed?
A:	You may re-logon PPS website to check your previous transaction status by using "Payment History". And if you have problems with transaction or access, you can call our PPS hotline at 2311 9876.

Q:	How do I know whether the bill payment made through PPS by Internet has been completed successfully?
A:	A Payment Reference Number is given at the end of each successfully completed bill payment transaction. If you have any questions, please check the transaction by using "Payment History" or call our PPS hotline at 2311 9876.

Q:	What can I do if a message appears saying my PPS Account has been disabled after I wrongly entered PPS Internet Password or One-time Password consecutively for a number of times?
A:	To resume the service, please use the "Open New PPS Account" function at our nearest PPS Registration Terminal, choose the same PPS withdrawal bank account and input a NEW PPS phone and internet password. CLICK HERE to find the one nearest to you. Note: If you have already enabled Biometric ID login in PPS App, please setup your Biometric ID again after password change.

Q:	Whom can I contact if I run into problems?
A:	Contact your ISP if they are related. Otherwise, please call our PPS hotline at 2311 9876.