What is PPS  |
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| Q: |
What is PPS? |
| A: |
PPS is a 24-hour bill payment service which allows you to settle a wide range of bills simply by a tone phone or Internet anytime, anywhere, absolutely free of charge. PPS is jointly provided by EPS Company (Hong Kong) Limited and PCCW's subsidiary PCCW-HKT Telephone Limited.View DEMO - PPS at a glance |
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| Q: |
Who can use PPS? |
| A: |
Holder of an ATM card or credit card with ATM function can set up a PPS Account. |
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| Q: |
Is there any handling charge for using PPS? |
| A: |
No, it is absolutely free of charge. |
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| Q: |
What is the cut-off time for PPS payment transaction ? |
| A: |
Cut-off time for PPS payment transaction is 7:00p.m. from Monday to Friday except public holidays (Hong Kong Time). Transaction made beyond the cut-off time will be processed on the next working day. Merchant may vary the fund availability of your PPS payment, please refer to the merchant's bill statement or contact the merchant for details. |
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| Q: |
How can I access PPS to make a transaction? |
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After setting up a PPS Account Number,a PPS Phone Password and a PPS Internet Password at the PPS Registration Terminal, you can access PPS by the following channels.
- By Internet - visit PPS web site at www.ppshk.com. View DEMO - How to use PPS by Internet
- By Phone - dial 18011 (18013 Cantonese) to register bill and then dial 18031 (18033 Cantonese) to make a payment.View DEMO - How to use PPS by Phone
- By Fixed Line SMS Phone - press "Info" and select "PPS". Customers must have a PPS Phone Password. Only available to PCCW New Generation Fixed Line customers.
- By PCCW eye Fixed Line Service - press "Menu" button and select "PPS". Customers must have a PPS Internet Password.
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| Q: |
Can I select same set of password for using PPS by Internet and PPS by Phone? |
| A: |
PPS by Internet requires an 8-digit Internet Password whereas PPS by Phone needs a 5-digit Phone Password. Please note that when you register for the PPS service at the PPS Registration Terminal, you must first set up a PPS Phone Password before choosing a PPS Internet Password. |
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| Q: |
Can I use PPS outside Hong Kong? |
| A: |
As long as you have a valid PPS Account holder and have access to IDD or Internet, you can access PPS by a tone phone or Internet wherever you are. |
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How to get started?  |
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| Q: |
What should I do if I want to use PPS? |
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You have to set up a PPS Account with an ATM card or a credit card with ATM function at any PPS registration terminal. You shall choose a 5-digit PPS Phone Password and/or an 8-digit PPS Internet Password. Then, by registering your bills once by phone or Internet, you can enjoy the convenience of PPS right away. View DEMO - PPS at a glance |
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| Q: |
Where to open PPS Account? |
| A: |
PPS Registration Terminal is located throughout Hong Kong. Please CLICK HERE to find the one nearest to you. |
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| Q: |
Can I pay bill at the PPS Registration Terminal? |
| A: |
Sorry, the PPS Registration Terminal does not process payment transaction. It enables you to:
- Open/ Update Account
- Setup/ Change Mobile No.
- Setup/ Change Password
- Enquire Account
- Close Account
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| Q: |
How to open a PPS Account? |
| A: |
Please bring your ATM card or a credit card with ATM function to a nearby PPS Registration Terminal to set up a PPS Account. View DEMO - How to open a PPS Account or read simple steps as follow:
- Select "Open/ Update Account" from the PPS Registration Terminal
- Swipe your ATM card
- Select your debit bank account
- Enter your ATM PIN
- Enter your chosen 5 digit PPS Phone Password. Re-enter to confirm.
- Enter mobile phone number and your chosen 8 digit PPS Internet Password. Re-enter to confirm.
- Take the receipt printed with your PPS Account Number
Please note that if you have not used PPS consecutively for or over 18 months, your PPS Account will be deleted automatically.
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| Q: |
How to register or add bills? |
| A: |
With your PPS Account Number, you can register bill through different channels. Simple steps as follow:
| PPS by Phone View DEMO |
| 1. Dial 18011 (English) or 18013 (Cantonese) |
| 2. Press "1" for bill registration |
| 3. Key in PPS Account Number |
| 4. Key in Merchant Code |
| 5. Key in Bill Number |
| PPS by Fixed Line SMS Phone View DEMO |
| 1. Press "Info" button |
| 2. Select "PPS" |
| 3. Select "Register Bill/Enquire Registered Bill" |
| 4. Enter PPS Account Number |
| 5. Select "Register Bill" |
| 6. Key in Merchant Code and Bill Number |
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| Q: |
What is the function of 'Add Bill'? |
| A: |
It allows you to make payment to merchants to whom you have not previously registered and included in your merchant list. This is the same function as register bill in PPS by Phone. |
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| Q: |
What is Bill Nickname? |
| A: |
Facilitating you to identify bill account, you can define a Bill Nickname when you add your bills. Thus, if you have 2 or more bills from the same merchant, the assigned Bill Nickname will help you to differentiate the bills easily. Bill Nickname is only applicable for PPS by Internet. |
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| Q: |
Do I need to set up Bill Nickname? |
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It is optional. In English web page, you can choose a maximum of 24 English characters, or in Chinese web page, a maximum of 10 Chinese characters as Bill Nickname. Afterwards, Bill Nickname will be displayed in the column of 'Bill'. Please note that Bill Nickname assigned in English web page will be shown in English web page only, and same principle applies to the Chinese version. |
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| Q: |
What if I don't know the PPS Merchant Code? |
| A: |
The PPS Merchant Code is usually printed at the back of your merchant's bill. If you are using PPS by Internet, you can simply choose the merchant's name from the merchant list. |
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| Q: |
How many PPS merchants? Who are they? |
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Currently, we have over 580 PPS merchants covering various industries, including
Banking & Credit Card Services
Catering Services
Charity Organisation
Credit Services
Educational Institution
Government or Statutory Organisation
Insurance or Pension Services
Medical Services
Petroleum Product
Professional Institution
Property Management
Public Utility
Securities Broker
Telecommunication Services
Travel Agency
Others
Download PPS Merchant List
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| Q: |
What is the possible reason that the bill cannot be registered? |
| A: |
If your bill has already been registered by a PPS Account, it cannot be registered again. For details, please call PPS Hotline at 2311 9876. |
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| Q: |
Can the same bill be registered by more than one PPS Account? |
| A: |
No, each bill can only be registered by one PPS Account. Duplicated registration will be rejected. |
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| Q: |
How to delete a registered bill? |
| A: |
- By Internet - Go to "Delete Bill" page on the PPS web site and click the "Delete" button of the chosen bill.
- By Phone - Call 18011 (18013 Cantonese) and then press '4' to delete your registered bill
- By Fixed Line SMS phone - press "Info" button and select "PPS" then "Delete Registered Bill"
- By eye Fixed Line Service - press "Menu" button, select "PPS" and login then select "Delete Bill"
- If you have not made any payment transaction on a registered bill for 12 months after bill registration, system may delete the bill.
Note that if you delete a registered bill, its payment history and any outstanding scheduled / "Monthly Payment" instruction will also be deleted automatically.
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| Q: |
How to make payment by PPS? |
| A: |
After the bill registration, you can pay bill through different channels. Simple steps as follow:
| PPS by Internet View DEMO |
| 1. Login to PPS web site |
| 2. Select the bill from "Pay Bill" |
| 3. Click 'Pay' button |
| 4. Key in Payment Amount and Bill Type (if any) |
| 5a. Pay Now, click 'Proceed' button. |
| 5b. Schedule Payment (preset a forward bill payment for next 30 days ahead), select Payment Date, click 'Proceed' button |
| 5c. Monthly Payment (place a "Monthly Payment" Instruction), select Payment Date, Payment Type and Final Payment Date. Click 'Proceed' button. |
| 6. Verify the payment instruction and click 'Pay' button, note the Payment Reference Number / Schedule Instruction Number / Monthly Instruction Number. |
For Schedule Payment and "Monthly Payment" Instruction, input your name and email address for the first time set up. Note: For selected merchants, you are required to enter a One-time Password for first-time payment on the Internet for bills registered via PPS by phone. |
| PPS by Phone View DEMO |
| 1. Dial 18031 (English) or 18033 (Cantonese) |
| 2. Key in PPS Phone Password |
| 3. Key in PPS Merchant Code |
| 4. Key in Bill Number and Bill Type (if any) |
| 5. Key in Payment Amount |
| 6. Select '1' to confirm payment now, or press '8' and key in payment date to schedule a payment up to 30 days in advance |
| 7. Listen to the Payment Reference Number or Schedule Instruction Number |
| PPS by Fixed Line SMS Phone View DEMO |
| 1. Press "Info" button |
| 2. Select "PPS" |
| 3. Select "Pay Bill / Enquire Last Payment" |
| 4. Enter PPS Phone Password |
| 5. Select "Pay Bill" |
| 6. Key in PPS Merchant Code |
| 7. Key in Bill Number and Bill Type (if any) |
| 8. Key in Payment Amount |
| 9. Select Payment Type |
| 10a. Pay Now, press "Confirm" and note the Payment Reference Number (A payment acknowledgement can be printed out to a fax machine.) |
| 10b. Schedule payment within 30 days, enter schedule payment date then press "Confirm" and note the Scheduled Instruction Number (A payment acknowledgement can be printed out to a fax machine.) |
| PPS on eye Fixed Line Service |
| 1. Press "Menu" button and select PPS |
| 2. Login to PPS |
| 3. Select the bill from "Pay Bill" |
| 4. Press 'Pay' button |
| 5. Key in Payment Amount and Bill Type (if any) |
| 6. Select Payment Type |
| 7. Press 'Proceed' button |
| 8. If Pay Now, verify the payment instruction and press 'Pay', note the Payment Reference Number. |
| 9. If Schedule to pay in 30 days, input your name and email address for the first time set up. Press 'Pay' and note the Scheduled Instruction Number. |
Note: For selected merchants, you are required to enter a One-time Password for first-time payment on eye Fixed Line Service for bills registered via PPS by phone. |
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| Q: |
What are the minimum and the maximum amount I can pay? |
| A: |
The minimum and maximum payment limit you can pay is set by your designated bank. |
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| Q: |
What is Bill Schedule? |
| A: |
You can use 'Bill Schedule' service to preset a forward bill payment, the preset payment amount will be paid to the preset merchant's bill on the preset payment date. |
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| Q: |
How far ahead can I arrange a "Bill Schedule"? |
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You can make a bill schedule 30 calendar days ahead of time. |
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| Q: |
Can I make any amendments to the scheduled payment? |
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Yes, you may modify or delete any scheduled payment at "Bill Schedule" page on the PPS web site or by calling '18011' and press '8' anytime before the scheduled payment is executed. |
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| Q: |
Can I make 2 or more schedule payments for the same bill? |
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No. Only one scheduled payment can be set for each bill at any one time. The second scheduled payment of that bill will be rejected until the first one is executed or deleted. |
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| Q: |
Do I need to have sufficient fund in my account when I make a schedule payment? |
| A: |
Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning). |
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| Q: |
How do I know if the forward payment instruction is scheduled? |
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A Scheduled Instruction Number is given at the end of each completed instruction and, you can mark down or save the scheduled payment details by pressing "Save" to store the information. Or, you can check the details at "Bill Schedule" page on the PPS web site or by calling '18011' and press '8' anytime. |
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| Q: |
Will I receive a payment alert for the scheduled payment? |
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In order to receive our notifications, you are requested to provide your name and email address at "Account Settings" page on the PPS web site. A Payment Reminder will be sent to your email address 2 working days before the payment date. |
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| Q: |
How do I know if the scheduled payment is processed successfully on the payment date? |
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A Payment Advice will be sent to your email address on the payment date to inform you of the payment status. Also, you can check the "Payment History" at ppshk.com or by calling '18011' and press '8' after 2:00p.m. on the same day. |
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Access PPS by Internet  |
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| Q: |
Can I apply to be a PPS Account holder by Internet? |
| A: |
No, you have to apply to be a PPS Account holder at a PPS Registration Terminal located throughout Hong Kong. View DEMO - How to open a PPS Account |
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| Q: |
Can I choose my own PPS Account Name? |
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Yes. For your convenience in using PPS, you can set up your preferred PPS Account Name. Each user's PPS Account Number must be unique. |
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| Q: |
How can I set up my own PPS Account Name? |
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Firstly, login ppshk.com with your 8-digit PPS Account Number and then, select "Setup / Change PPS Account Name" at "Account Settings". Your personalized PPS Account Name must be from 8 to 40 alphanumeric characters including space (special characters and leading/trailing space are not allowed). |
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| Q: |
Do I need to setup my own PPS Account Name? |
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It is optional and you may either login with your 8-digit PPS Account Number or personalized PPS Account Name at your own choice. |
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| Q: |
Can the PPS Account Name be the same as the 8-digit PPS Account Number? |
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No. The two sets of identification cannot be the same. |
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| Q: |
Can I change the PPS Account Name? |
| A: |
Yes. PPS Account Name is your own identification. Please login ppshk.com and select "Setup/Change PPS Account Name" at "Account Settings" to modify your current PPS Account Name. |
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| Q: |
What if I forget my PPS Account Name? |
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Please login with your 8-digit PPS Account Number and modify your preferred PPS Account Name at "Account Settings". |
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| Q: |
How to set up a PPS Internet Password? |
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Please bring along your ATM card to a nearby PPS Registration Terminal. If you are a new PPS user, select "Open/ Update Account" and follow instructions. Please note that when you register for the PPS service at the PPS Registration Terminal,
you must first set up a PPS Phone Password before choosing a PPS Internet Password. If you are an existing PPS user, select "Setup/ Change Password" and follow instructions. View DEMO - How to set up PPS Internet Password |
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| Q: |
What is the length of the PPS Internet Password? Can I change it? |
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The PPS Internet Password is 8-digit when you initially set up at the Registration Terminal. Afterwards, you can click the "Change PPS Internet Password" function in Account Settings after login to PPS web site and change it to a 8-28 alphanumeric characters with either big or small letters (A-Z, a-z) and/or number (0-9) with no space in between.
To create/ change your PPS Internet Password, please follow the tips below:
- Select a password which is difficult to guess.
- Create your PPS Internet password with a combination of numbers and letters. Avoid using repetitive or consecutive digits in your PPS Internet password.
- Do not associate your PPS password with anything personal such as your Login ID, birth dates, names, phone numbers or other familiar words.
- Do not use those login ID and passwords that have been used in other Internet services for PPS Account Name and PPS Internet password.
To protect your password, we strongly recommend that you
- Change your password on a regular basis.
- Never share the password with anyone, or tell anyone about your password.
- To prevent others from reading and using your password, never write it down.
- Check the last logon time-stamp each time when you log on.
- If you suspect your PPS Phone/Internet password has become known by someone else, you should change it immediately.
- Contact PPS Customer Service immediately if you suspect any unusual or unauthorized access to your PPS account.
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| Q: |
What shall I do if I forget my PPS Internet Password? |
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Please bring your ATM card and go to a nearby PPS Registration Terminal to create a new 8-digit PPS Internet Password. |
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| Q: |
Do I need to use PPS Phone Password for transactions over the Internet? |
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No. The 5-digit PPS Phone Password is for PPS by Phone. However, before you choose a PPS Internet Password, you must first set up the PPS Phone Password as it serves as your registration for the PPS service. |
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| Q: |
Can I exit PPS By Internet by simply clicking the browser-closing button at the top right-hand corner? |
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We strongly recommend you to click the "Logoff" button at the top right-hand corner to exit the service. This is the only way to guarantee your account to be appropriately logged off. |
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