What is PPS  |
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| Q: |
What is PPS? |
| A: |
PPS is a 24-hour bill payment service which allows you to settle a wide range of bills simply by a tone phone or Internet anytime, anywhere, absolutely free of charge. PPS is jointly provided by EPS Company (Hong Kong) Limited and PCCW's subsidiary Hong Kong Telecommunications (HKT) Limited.View DEMO - PPS at a glance |
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| Q: |
Who can use PPS? |
| A: |
Holder of an ATM card or credit card with ATM function can set up a PPS Account. |
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| Q: |
Is there any handling charge for using PPS? |
| A: |
No, it is absolutely free of charge. |
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| Q: |
What is the cut-off time for PPS payment transaction ? |
| A: |
Cut-off time for PPS payment transaction is 7:00p.m. from Monday to Friday except public holidays (Hong Kong Time). Transaction made beyond the cut-off time will be processed on the next working day. Merchant may vary the fund availability of your PPS payment, please refer to the merchant's bill statement or contact the merchant for details. |
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| Q: |
How can I access PPS to make a transaction? |
| A: |
After setting up a PPS Account Number,a PPS Phone Password and a PPS Internet Password at the PPS Registration Terminal, you can access PPS by the following channels.
- By Internet - visit PPS web site at www.ppshk.com. View DEMO - How to use PPS by Internet
- By Phone - dial 18011 (18013 Cantonese) to register bill and then dial 18031 (18033 Cantonese) to make a payment.View DEMO - How to use PPS by Phone
- By Fixed Line SMS Phone - press "Info" and select "PPS". Customers must have a PPS Phone Password. Only available to PCCW New Generation Fixed Line customers.
- By PCCW eye Fixed Line Service - press "Menu" button and select "PPS". Customers must have a PPS Internet Password.
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| Q: |
Can I select same set of password for using PPS by Internet and PPS by Phone? |
| A: |
PPS by Internet requires an 8-digit Internet Password whereas PPS by Phone needs a 5-digit Phone Password. Please note that when you register for the PPS service at the PPS Registration Terminal, you must first set up a PPS Phone Password before choosing a PPS Internet Password. |
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| Q: |
Can I use PPS outside Hong Kong? |
| A: |
As long as you have a valid PPS Account holder and have access to IDD or Internet, you can access PPS by a tone phone or Internet wherever you are. |
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How to get started?  |
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| Q: |
What should I do if I want to use PPS? |
| A: |
You have to set up a PPS Account with an ATM card or a credit card with ATM function at any PPS registration terminal. You shall choose a 5-digit PPS Phone Password and/or an 8-digit PPS Internet Password. Then, by registering your bills once by phone or Internet, you can enjoy the convenience of PPS right away. View DEMO - PPS at a glance |
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| Q: |
Where to open PPS Account? |
| A: |
PPS Registration Terminal is located throughout Hong Kong. Please CLICK HERE to find the one nearest to you. |
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| Q: |
Can I pay bill at the PPS Registration Terminal? |
| A: |
Sorry, the PPS Registration Terminal does not process payment transaction. It enables you to:
- Open/ Update Account
- Setup/ Change Mobile No.
- Setup/ Change Password
- Enquire Account
- Close Account
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| Q: |
How to open a PPS Account? |
| A: |
Please bring your ATM card or a credit card with ATM function to a nearby PPS Registration Terminal to set up a PPS Account. View DEMO - How to open a PPS Account or read simple steps as follow:
- Select "Open/ Update Account" from the PPS Registration Terminal
- Swipe your ATM card
- Select your debit bank account
- Enter your ATM PIN
- Enter your chosen 5 digit PPS Phone Password. Re-enter to confirm.
- Enter mobile phone number and your chosen 8 digit PPS Internet Password. Re-enter to confirm.
- Take the receipt printed with your PPS Account Number
Please note that if you have not used PPS consecutively for or over 18 months, your PPS Account will be deleted automatically.
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| Q: |
How to register or add bills? |
| A: |
With your PPS Account Number, you can register bill through different channels. Simple steps as follow:
| PPS by Phone View DEMO |
| 1. Dial 18011 (English) or 18013 (Cantonese) |
| 2. Press "1" for bill registration |
| 3. Key in PPS Account Number |
| 4. Key in Merchant Code |
| 5. Key in Bill Number |
| PPS by Fixed Line SMS Phone View DEMO |
| 1. Press "Info" button |
| 2. Select "PPS" |
| 3. Select "Register Bill/Enquire Registered Bill" |
| 4. Enter PPS Account Number |
| 5. Select "Register Bill" |
| 6. Key in Merchant Code and Bill Number |
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| Q: |
What is the function of 'Add Bill'? |
| A: |
It allows you to make payment to merchants to whom you have not previously registered and included in your merchant list. This is the same function as register bill in PPS by Phone. |
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| Q: |
What is Bill Nickname? |
| A: |
Facilitating you to identify bill account, you can define a Bill Nickname when you add your bills. Thus, if you have 2 or more bills from the same merchant, the assigned Bill Nickname will help you to differentiate the bills easily. Bill Nickname is only applicable for PPS by Internet. |
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| Q: |
Do I need to set up Bill Nickname? |
| A: |
It is optional. In English web page, you can choose a maximum of 24 English characters, or in Chinese web page, a maximum of 10 Chinese characters as Bill Nickname. Afterwards, Bill Nickname will be displayed in the column of 'Bill'. Please note that Bill Nickname assigned in English web page will be shown in English web page only, and same principle applies to the Chinese version. |
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| Q: |
What if I don't know the PPS Merchant Code? |
| A: |
The PPS Merchant Code is usually printed at the back of your merchant's bill. If you are using PPS by Internet, you can simply choose the merchant's name from the merchant list. |
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| Q: |
How many PPS merchants? Who are they? |
| A: |
Currently, we have over 600 PPS merchants covering various industries, including
Banking & Credit Card Services
Catering Services
Charity Organisation
Credit Services
Educational Institution
Government or Statutory Organisation
Insurance or Pension Services
Medical Services
Petroleum Product
Professional Institution
Property Management
Public Utility
Securities Broker
Telecommunication Services
Travel Agency
Others
Download PPS Merchant List
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| Q: |
What is the possible reason that the bill cannot be registered? |
| A: |
If your bill has already been registered by a PPS Account, it cannot be registered again. For details, please call PPS Hotline at 2311 9876. |
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| Q: |
Can the same bill be registered by more than one PPS Account? |
| A: |
No, each bill can only be registered by one PPS Account. Duplicated registration will be rejected. |
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| Q: |
How to delete a registered bill? |
| A: |
- By Internet - Go to "Delete Bill" page on the PPS web site and click the "Delete" button of the chosen bill.
- By Phone - Call 18011 (18013 Cantonese) and then press '4' to delete your registered bill
- By Fixed Line SMS phone - press "Info" button and select "PPS" then "Delete Registered Bill"
- By eye Fixed Line Service - press "Menu" button, select "PPS" and login then select "Delete Bill"
- If you have not made any payment transaction on a registered bill for 12 months after bill registration, system may delete the bill.
Note that if you delete a registered bill, its payment history and any outstanding scheduled / "Monthly Payment" instruction will also be deleted automatically.
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| Q: |
How to make payment by PPS? |
| A: |
After the bill registration, you can pay bill through different channels. Simple steps as follow:
| PPS by Internet View DEMO |
| 1. Login to PPS web site |
| 2. Select the bill from "Pay Bill" |
| 3. Click 'Pay' button |
| 4. Key in Payment Amount and Bill Type (if any) |
| 5a. Pay Now, click 'Proceed' button. |
| 5b. Schedule Payment (preset a forward bill payment for next 30 days ahead), select Payment Date, click 'Proceed' button |
| 5c. Monthly Payment (place a "Monthly Payment" Instruction), select Payment Date, Payment Type and Final Payment Date. Click 'Proceed' button. |
| 6. Verify the payment instruction and click 'Pay' button, note the Payment Reference Number / Schedule Instruction Number / Monthly Instruction Number. |
For Schedule Payment and "Monthly Payment" Instruction, input your name and email address for the first time set up. Note: For selected merchants, you are required to enter a One-time Password for first-time payment on the Internet for bills registered via PPS by phone. |
| PPS by Phone View DEMO |
| 1. Dial 18031 (English) or 18033 (Cantonese) |
| 2. Key in PPS Phone Password |
| 3. Key in PPS Merchant Code |
| 4. Key in Bill Number and Bill Type (if any) |
| 5. Key in Payment Amount |
| 6. Select '1' to confirm payment now, or press '8' and key in payment date to schedule a payment up to 30 days in advance |
| 7. Listen to the Payment Reference Number or Schedule Instruction Number |
| PPS by Fixed Line SMS Phone View DEMO |
| 1. Press "Info" button |
| 2. Select "PPS" |
| 3. Select "Pay Bill / Enquire Last Payment" |
| 4. Enter PPS Phone Password |
| 5. Select "Pay Bill" |
| 6. Key in PPS Merchant Code |
| 7. Key in Bill Number and Bill Type (if any) |
| 8. Key in Payment Amount |
| 9. Select Payment Type |
| 10a. Pay Now, press "Confirm" and note the Payment Reference Number (A payment acknowledgement can be printed out to a fax machine.) |
| 10b. Schedule payment within 30 days, enter schedule payment date then press "Confirm" and note the Scheduled Instruction Number (A payment acknowledgement can be printed out to a fax machine.) |
| PPS on eye Fixed Line Service |
| 1. Press "Menu" button and select PPS |
| 2. Login to PPS |
| 3. Select the bill from "Pay Bill" |
| 4. Press 'Pay' button |
| 5. Key in Payment Amount and Bill Type (if any) |
| 6. Select Payment Type |
| 7. Press 'Proceed' button |
| 8. If Pay Now, verify the payment instruction and press 'Pay', note the Payment Reference Number. |
| 9. If Schedule to pay in 30 days, input your name and email address for the first time set up. Press 'Pay' and note the Scheduled Instruction Number. |
Note: For selected merchants, you are required to enter a One-time Password for first-time payment on eye Fixed Line Service for bills registered via PPS by phone. |
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| Q: |
What are the minimum and the maximum amount I can pay? |
| A: |
The minimum and maximum payment limit you can pay is set by your designated bank. |
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| Q: |
What is Bill Schedule? |
| A: |
You can use 'Bill Schedule' service to preset a forward bill payment, the preset payment amount will be paid to the preset merchant's bill on the preset payment date. |
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| Q: |
How far ahead can I arrange a "Bill Schedule"? |
| A: |
You can make a bill schedule 30 calendar days ahead of time. |
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| Q: |
Can I make any amendments to the scheduled payment? |
| A: |
Yes, you may modify or delete any scheduled payment at "Bill Schedule" page on the PPS web site or by calling '18011' and press '8' anytime before the scheduled payment is executed. |
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| Q: |
Can I make 2 or more schedule payments for the same bill? |
| A: |
No. Only one scheduled payment can be set for each bill at any one time. The second scheduled payment of that bill will be rejected until the first one is executed or deleted. |
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| Q: |
Do I need to have sufficient fund in my account when I make a schedule payment? |
| A: |
Please allow sufficient funds and ensure normal status of the bank card linked up with your PPS Account to process all payment instructions on the scheduled payment date (starting from 00:00 early morning). |
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| Q: |
How do I know if the forward payment instruction is scheduled? |
| A: |
A Scheduled Instruction Number is given at the end of each completed instruction and, you can mark down or save the scheduled payment details by pressing "Save" to store the information. Or, you can check the details at "Bill Schedule" page on the PPS web site or by calling '18011' and press '8' anytime. |
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| Q: |
Will I receive a payment alert for the scheduled payment? |
| A: |
In order to receive our notifications, you are requested to provide your name and email address at "Account Settings" page on the PPS web site. A Payment Reminder will be sent to your email address 2 working days before the payment date. |
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| Q: |
How do I know if the scheduled payment is processed successfully on the payment date? |
| A: |
A Payment Advice will be sent to your email address on the payment date to inform you of the payment status. Also, you can check the "Payment History" at www.ppshk.com or by calling '18011' and press '8' after 2:00p.m. on the same day. |
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PPS Visa Money Transfer  |
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| Q: |
What is PPS Visa Money Transfer Service? |
| A: |
PPS Visa Money Transfer Service is a remittance service made available to you by your Bank and Visa Inc.via PPS. It allows you to transfer money to an overseas Visa credit or debit cardholder by debiting your bank account via PPS. |
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| Q: |
Is there any service charge for using PPS Visa Money Transfer Service ? |
| A: |
Yes, a PPS service fee of HKD25.00 (excluding the service fee charged by the recipient bank, if any) will be applied to each PPS Visa Money Transfer transaction, which is listed for reference only and is subject to change from time to time without prior notification. It will be clearly stated when you perform the Service, which is non-transferable and non-refundable under any circumstances. You or the Recipient Visa Card holder can directly contact the recipient bank for details if the Recipient Visa Card holder will be charged for any service fee. |
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| Q: |
What does it mean if I got the reject code "565" when I enrolled in the PPS Visa Money Transfer Service? |
| A: |
If you got the reject code "565" when you enrolled in the PPS Visa Money Transfer Service, it means that this Service is not supported by your card issuing bank that links up with your PPS Account. |
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| Q: |
What should I do if I want to use PPS Visa Money Transfer Service? |
| A: |
You have to enroll in the PPS Visa Money Transfer via PPS website www.ppshk.com. Upon successful enrollment, you can add the Recipient Visa Card Number via PPS website. Then, you can transfer money by phone or Internet anytime. |
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| Q: |
How to enroll in the PPS Visa Money Transfer Service? |
| A: |
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Please login to www.ppshk.com and provide the following details at the "Account Setting" page for Visa Money Transfer enrollment.
- Name
- Address
- Email Address
- Select "PPS Visa Money Transfer" page and click "Enroll Service" button.
- Read the Terms and Conditions and tick the boxes if you acknowledge, understand and agree all the details next to the boxes in "Service Enrollment" page.
- Click "Agree and Proceed" to confirm. The enrollment status will be changed to "PENDING FOR VERIFICATION" and the request is pending verification from your card issuing bank.
- Upon successful enrollment, the enrollment status will be changed to "ENROLLED".
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| Q: |
How long does it take to enroll in PPS Visa Money Transfer Service? |
| A: |
Normally, it will take 3 working days for the enrollment process. You may check your enrollment status by logging in www.ppshk.com, and it will be changed to "Enrolled" if the enrollment is successful. You will also receive an email notification (it will be sent to the email address that you have registered in the "Account Setting" page) of the enrollment result. |
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| Q: |
If my PPS Account is linked to a Corporate bank account, how to fill in its name as only 50 characters are available in the "Name Field"? |
| A: |
PPS Visa Money Transfer Service is not applicable to non-personal bank account. You may use other personal account which is linked up with PPS in order to enroll in the Service. |
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| Q: |
Why are my name and address required for enrolling in and using PPS Visa Money Transfer Service? |
| A: |
Customer's name and address are the essential information for processing a remittance. |
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| Q: |
How to change the Address/Email after successfully enrolled in the PPS Visa Money Transfer Service? |
| A: |
You may change your Address/Email by selecting "Account Setting" after logging in the PPS website at www.ppshk.com. |
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| Q: |
How to add a Recipient Visa Card? |
| A: |
You need to register your mobile phone number in the PPS Registration Terminal first in order to receive a One Time Password (OTP) for adding the Recipient Visa Card. Then, login www.ppshk.com and follow the steps below:
- Select "PPS Visa Money Transfer" page after you login
- Click "Add Recipient Visa Card Number"
- Input 16-digit Recipient Visa Card Numbers
- Input Recipient Name (as printed on his/her Visa Card)
- PPS will send an "OTP" to your mobile phone
- Enter the "OTP" and click "Submit"
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| Q: |
How to make a money transfer transaction? |
| A: |
After adding the Recipient Visa Card Number, you can transfer money via the following channels:
- By Internet - visit PPS web site at www.ppshk.com.
- By Tone Phone - dial 18031 (18033 Cantonese) to make the money transfer
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| Q: |
In what kind of currencies can I transfer money via PPS Visa Money Transfer? |
| A: |
Depending on the currency of the Recipient Visa Card, the following currencies are available for PPS Visa Money Transfer (for reference only):
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Euro (EUR)
- British Pound (GBP)
- India Rupee (INR)
- Japanese Yen (JPY)
- New Zealand Dollar (NZD)
- Singapore Dollar (SGD)
- Thailand Baht (THB)
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| Q: |
Which countries can I transfer money to via PPS Visa Money Transfer service? |
| A: |
You may transfer money via PPS Visa Money Transfer to the following countries (for reference only):
- Germany
- France
- Spain
- Italy
- Portugal
- Greece
- Australia
- Canada
- United Kingdom
- New Zealand
- India
- Japan
- Singapore
- Thailand
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| Q: |
Will PPS notify me upon my PPS Visa Money Transfer instruction has been successfully placed? |
| A: |
Yes, starting from 13 Jan 2010 (after 10 a.m.), SMS notification will be sent to your mobile phone once your PPS Visa Money Transfer instruction is successfully placed. |
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| Q: |
How long will it take for the money to be successfully transferred to the Recipient Visa Card account? |
| A: |
For instruction made before 3:00 p.m., the instruction will be passed to Visa on the same business day. It will then normally take 1 - 2 working days for the money to arrive at the Recipient Visa Card account. (Please note that the lead time for the fund to be credited to the Recipient Visa Card account will depend on the processing time of the overseas recipient bank. You or the Recipient Visa Card holder can directly contact the recipient bank.) |
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| Q: |
How can I know if the money has been successfully transferred to the Recipient Visa Card account? |
| A: |
Please check with the Recipient Visa Card holder after you have made your PPS Visa Money Transfer instruction. |
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| Q: |
Any limit for each PPS Visa Money Transfer? |
| A: |
The maximum transaction amount for
- each PPS Visa Money Transfer instruction per Recipient Visa Card:
HKD5,000.00 (excluding the PPS Visa Money Transfer service fee).
- total sum of PPS Visa Money Transfer instructions per day:
HKD20,100.00 (including the PPS Visa Money Transfer service fee).
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| Q: |
Any cutoff time for the Visa Money Transfer Service? |
| A: |
For instruction made before 3:00 p.m., it will be passed to Visa on the same business day. It will then normally take 1 - 2 working days for the money to arrive at the Recipient Visa Card account. Please note that the lead time for the fund to be credited to the Recipient Visa Card account will depend on the processing time of the overseas recipient bank. |
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| Q: |
How to un-enroll PPS Visa Money Transfer Service? |
| A: |
Please login www.ppshk.com and follow the steps below:-
-> Select "PPS Visa Money Transfer" page after you login
-> Click "Service Management"
-> Click "Un-Enroll Service"
-> Click "Proceed"
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| Q: |
What to do if un-enroll the PPS Visa Money Transfer Service after I have successfully submitted the Visa Money Transfer payment instruction? Will the payment instruction be deleted OR kept on processing? |
| A: |
Once we have successfully received your PPS Visa Money Transfer instruction, it cannot be cancelled although you un-enroll the service afterwards. |
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| Q: |
Will the Recipient Visa Card holder be charged for any service fee for the money transferred to the account via PPS Money Transfer Service? |
| A: |
It depends on the practice of the recipient bank. You or the Recipient Visa Card holder can directly contact the recipient bank for details. |
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Problems in using PPS  |
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| Q: |
What can I do if I forgot my PPS Account Number? |
| A: |
Please bring along your ATM card and go to any PPS Registration Terminal to retrieve your PPS Account Number by using the 'Enquire Account' function. |
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| Q: |
What can I do if I forgot my PPS Phone Password or Internet Password? |
| A: |
Please bring along your ATM card and go to any PPS Registration Terminal to change the PPS Phone Password or Internet Password by using 'Setup/ Change Password' function. |
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| Q: |
If I close my bank account, can I still use the PPS Account registered with that bank account? |
| A: |
The PPS Account will be invalid. |
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| Q: |
Can I transfer the registered bills from my old card to the new card if my ATM card has been replaced? |
| A: |
You can bring along your new ATM card to the PPS Registration Terminal and perform the "Open/ Update Account" function with the same PPS withdrawal bank account. Our system will then be updated with the details of your replaced ATM card. You may also contact our hotline at 2311 9876 or card issuing bank for details. You will be given the same PPS Account Number and have no need to re-register the bills. |
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| Q: |
How to update the PPS Account if my debit account for PPS has been changed? |
| A: |
Only ONE bank account for debit is allowed to be attached to each PPS Account at any time. If you want to change the bank account for debit, please go to our PPS Registration Terminal to "Delete" original PPS Account and then "Open" a new PPS Account using your new bank account.
Upon completion, please remember to add the bills at your old PPS Account to your new PPS account before you make payments again.
Please refer to Q11: How to open a PPS Account?
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| Q: |
If I don't want to receive any PPS promotional material, what should I do? |
| A: |
You may login ppshk.com and enter "Account Settings" page. select "Edit Settings" and choose "Not Accept" next to "Receive Promotional Material".
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Access PPS by Internet  |
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| Q: |
Can I apply to be a PPS Account holder by Internet? |
| A: |
No, you have to apply to be a PPS Account holder at a PPS Registration Terminal located throughout Hong Kong. View DEMO - How to open a PPS Account |
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| Q: |
Can I choose my own PPS Account Name? |
| A: |
Yes. For your convenience in using PPS, you can set up your preferred PPS Account Name. Each user's PPS Account Number must be unique. |
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| Q: |
How can I set up my own PPS Account Name? |
| A: |
Firstly, login www.ppshk.com with your 8-digit PPS Account Number and then, select "Setup / Change PPS Account Name" at "Account Settings". Your personalized PPS Account Name must be from 8 to 40 alphanumeric characters including space (special characters and leading/trailing space are not allowed). |
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| Q: |
Do I need to setup my own PPS Account Name? |
| A: |
It is optional and you may either login with your 8-digit PPS Account Number or personalized PPS Account Name at your own choice. |
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| Q: |
Can the PPS Account Name be the same as the 8-digit PPS Account Number? |
| A: |
No. The two sets of identification cannot be the same. |
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| Q: |
Can I change the PPS Account Name? |
| A: |
Yes. PPS Account Name is your own identification. Please login www.ppshk.com and select "Setup/Change PPS Account Name" at "Account Settings" to modify your current PPS Account Name. |
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| Q: |
What if I forget my PPS Account Name? |
| A: |
Please login with your 8-digit PPS Account Number and modify your preferred PPS Account Name at "Account Settings". |
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| Q: |
How to set up a PPS Internet Password? |
| A: |
Please bring along your ATM card to a nearby PPS Registration Terminal. If you are a new PPS user, select "Open/ Update Account" and follow instructions. Please note that when you register for the PPS service at the PPS Registration Terminal,
you must first set up a PPS Phone Password before choosing a PPS Internet Password. If you are an existing PPS user, select "Setup/ Change Password" and follow instructions. View DEMO - How to set up PPS Internet Password |
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| Q: |
What is the length of the PPS Internet Password? Can I change it? |
| A: |
The PPS Internet Password is 8-digit when you initially set up at the Registration Terminal. Afterwards, you can click the "Change PPS Internet Password" function in Account Settings after login to PPS web site and change it to a 8-28 alphanumeric characters with either big or small letters (A-Z, a-z) and/or number (0-9) with no space in between.
To create/ change your PPS Internet Password, please follow the tips below:
- Select a password which is difficult to guess.
- Create your PPS Internet password with a combination of numbers and letters. Avoid using repetitive or consecutive digits in your PPS Internet password.
- Do not associate your PPS password with anything personal such as your Login ID, birth dates, names, phone numbers or other familiar words.
- Do not use those login ID and passwords that have been used in other Internet services for PPS Account Name and PPS Internet password.
To protect your password, we strongly recommend that you
- Change your password on a regular basis.
- Never share the password with anyone, or tell anyone about your password.
- To prevent others from reading and using your password, never write it down.
- Check the last logon time-stamp each time when you log on.
- If you suspect your PPS Phone/Internet password has become known by someone else, you should change it immediately.
- Contact PPS Customer Service immediately if you suspect any unusual or unauthorized access to your PPS account.
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| Q: |
What shall I do if I forget my PPS Internet Password? |
| A: |
Please bring your ATM card and go to a nearby PPS Registration Terminal to create a new 8-digit PPS Internet Password. |
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| Q: |
Do I need to use PPS Phone Password for transactions over the Internet? |
| A: |
No. The 5-digit PPS Phone Password is for PPS by Phone. However, before you choose a PPS Internet Password, you must first set up the PPS Phone Password as it serves as your registration for the PPS service. |
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| Q: |
Can I exit PPS By Internet by simply clicking the browser-closing button at the top right-hand corner? |
| A: |
We strongly recommend you to click the "Logoff" button at the top right-hand corner to exit the service. This is the only way to guarantee your account to be appropriately logged off. |
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